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For general questions, compliments, or complaints not related to a quote, please use our online contact form so we can direct your enquiry to the appropriate department promptly.
Contact Details
Mailing Address: PO Box 1183 Palm Beach, Queensland, Australia 4221
Office Location: 43 Larch Street Tallebudgera, Queensland, Australia 4228
Complaints Handling
If you have a concern or complaint about any aspect of our service, including the way your personal information has been handled, please contact us in the first instance. We will acknowledge your complaint promptly and aim to resolve it within a reasonable timeframe in accordance with our internal complaints procedure.
If you are not satisfied with our response, you may refer your complaint to the Australian Financial Complaints Authority (AFCA) — an independent external dispute resolution scheme approved by ASIC:
For complaints relating specifically to privacy or the handling of personal information, you may also contact the Office of the Australian Information Commissioner (OAIC):
Any personal information you provide via this website will be handled in accordance with our Privacy Policy. We collect this information to respond to your enquiry, manage your request, and, where applicable, refer you to a licensed professional. You can request access to or correction of your personal information at any time by contacting us in writing.
Licensing and Regulatory Information
This website is operated by Clark Family Pty Ltd (as Trustee for the Clark Family Trust), located at 43 Larch Street, Tallebudgera QLD 4228, A.C.N. 010 281 008.
Clark Family Pty Ltd is an Authorised Credit Representative of Saccasan Pty Ltd (Australian Credit Licence No. 386297) and an Authorised Representative of Unique Group Broker Services (Australian Financial Services Licence No. 509434).
For more information about licensing and regulatory matters, please visit the ASIC website.
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Fresh reporting on Australia's construction sector has highlighted a problem that strata communities cannot afford to treat as background noise: builder and trade contractor failures remain a live risk for apartment buildings, particularly where major repairs, defect rectification or insurance reinstatement works are required. - read more
Fresh attention on Australia's construction cost environment is a useful reminder for strata communities that insurance adequacy is not just about the premium charged at renewal. For owners corporations and body corporates, the more important question is whether the insured value of the building would still be enough to rebuild, reinstate common property and meet associated professional costs after a major loss. - read more
ASIC’s latest scrutiny of insurance in superannuation communications is a timely reminder that life cover is only valuable when people understand when it applies, what it pays, and where the gaps may sit. For employers, CFOs and HR leaders, this is not just a superannuation fund issue. It goes directly to workforce wellbeing, benefit design and the way organisations explain financial protection to their people. - read more
APRA’s latest general insurance statistics point to a sector that is in a stronger financial position than it was during the worst of recent inflation, repair-cost and catastrophe pressures. For Australian tradies, that sounds positive at first glance: a well-capitalised insurance market is better placed to pay claims, support recovery after major loss events and keep products available across higher-risk occupations and regions. - read more
The latest stage of Australia’s financial advice reform debate has direct implications for life insurance, particularly for people who hold cover through superannuation or have avoided seeking advice because of cost and complexity. The policy direction is aimed at making limited, practical guidance easier to access, including through super funds and financial institutions, while still maintaining consumer protections. - read more
Embarking on the journey of homeownership is a landmark event full of anticipation and dreams. As Australians, we cherish the sanctuary of our homes against the backdrop of our incredibly diverse and sometimes unpredictable climate. However, with this excitement comes a significant responsibility—protecting your investment with the right home insurance. - read more
As Australians, our homes are often at the heart of our livelihoods and hold significant emotional and financial value. Protecting this important asset is more than just a precaution; it's a necessary step in safeguarding our future. Home insurance acts as a shield against unpredictable events that can have devastating effects on our property and peace of mind. Whether it's from natural disasters or unforeseen accidents, the significance of home insurance cannot be understated. - read more
Household insurance is a type of coverage that protects you against financial losses from events such as theft, fire, or natural disasters. It typically includes two main components: building insurance, which covers the structure of the home, and contents insurance, which covers personal belongings within the home. - read more
If you're running a business from your home, you may think that your homeowner's insurance policy has you covered. Unfortunately, this is not the case. Homeowner's insurance policies are not typically designed to cover business-related losses, leaving you vulnerable to significant financial risks if something goes wrong. - read more
If you disagree with a home insurance claim decision or settlement offer, you can ask for written reasons, gather evidence, use your insurer's internal dispute resolution process and, if needed, consider escalating the complaint to AFCA. - read more
Knowledgebase
Deductible: The amount you must pay out-of-pocket for expenses before your insurance company covers the remaining costs.
