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household.insuranceonline.com.au

How can we help you today?

Whether you’d like to explore Household Insurance Online options, check your eligibility, or learn more about our referral services, we’re here to assist. You can start your enquiry online and connect directly with a licensed professional suited to your needs.

We also value your feedback and suggestions — they help us continually improve the Household Insurance Online experience and ensure our services meet the needs of our users.

For general questions, compliments, or complaints not related to a quote, please use our online contact form so we can direct your enquiry to the appropriate department promptly.

Contact Details

Mailing Address:
PO Box 1183
Palm Beach, Queensland, Australia 4221

Office Location:
43 Larch Street
Tallebudgera, Queensland, Australia 4228

Complaints Handling

If you have a concern or complaint about any aspect of our service, including the way your personal information has been handled, please contact us in the first instance. We will acknowledge your complaint promptly and aim to resolve it within a reasonable timeframe in accordance with our internal complaints procedure.

If you are not satisfied with our response, you may refer your complaint to the Australian Financial Complaints Authority (AFCA) — an independent external dispute resolution scheme approved by ASIC:

For complaints relating specifically to privacy or the handling of personal information, you may also contact the Office of the Australian Information Commissioner (OAIC):

Privacy and Information Handling

Any personal information you provide via this website will be handled in accordance with our Privacy Policy. We collect this information to respond to your enquiry, manage your request, and, where applicable, refer you to a licensed professional. You can request access to or correction of your personal information at any time by contacting us in writing.

Licensing and Regulatory Information

This website is operated by Clark Family Pty Ltd (as Trustee for the Clark Family Trust), located at 43 Larch Street, Tallebudgera QLD 4228, A.C.N. 010 281 008.

Clark Family Pty Ltd is an Authorised Credit Representative of Saccasan Pty Ltd (Australian Credit Licence No. 386297) and an Authorised Representative of Unique Group Broker Services (Australian Financial Services Licence No. 509434).

For more information about licensing and regulatory matters, please visit the ASIC website.

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Insurance News

ACCC Deepens Investigation into IAG's Proposed RAC Insurance Acquisition
ACCC Deepens Investigation into IAG's Proposed RAC Insurance Acquisition
14 May 2026: Paige Estritori
The Australian Competition and Consumer Commission (ACCC) has intensified its examination of Insurance Australia Group's (IAG) proposed acquisition of RAC Insurance, moving the process into a Phase 2 review. This decision underscores the regulator's concerns about the potential impact on competition within Western Australia's insurance market. - read more
Premium Affordability Emerges as Leading Concern for Australian Insurers in 2026
Premium Affordability Emerges as Leading Concern for Australian Insurers in 2026
14 May 2026: Paige Estritori
As 2026 unfolds, Australian insurers have identified premium affordability as the foremost risk facing the industry. This shift in priority reflects the mounting pressures from inflation, escalating climate-related losses, and stringent regulatory requirements. - read more
Unprecedented Rise in Mental Health Insurance Claims Challenges Super Funds
Unprecedented Rise in Mental Health Insurance Claims Challenges Super Funds
14 May 2026: Paige Estritori
Australia is witnessing a significant surge in mental health-related insurance claims, placing considerable pressure on superannuation funds to expedite payouts and reevaluate their coverage strategies. This trend underscores the growing impact of mental health issues on the nation's workforce and the insurance sector. - read more
Australian Insurers Focus on Premium Affordability Amid Rising Costs
Australian Insurers Focus on Premium Affordability Amid Rising Costs
14 May 2026: Paige Estritori
In 2026, Australian insurers are placing a significant emphasis on premium affordability as they confront escalating claims costs and climate-related losses. This shift in focus is driven by the need to balance financial sustainability with the provision of accessible insurance products for consumers. - read more
Suncorp Utilises AI to Improve Insurance Affordability
Suncorp Utilises AI to Improve Insurance Affordability
14 May 2026: Paige Estritori
Suncorp is investing in artificial intelligence (AI) and upgrading its policy platforms to develop more affordable insurance products. This initiative aims to address the challenges posed by rising premium costs and to cater to consumers who have been priced out of obtaining insurance. - read more
Household Insurance Articles

Why Australian Households Can't Afford to Skip Insurance
Why Australian Households Can't Afford to Skip Insurance
Household insurance is a critical safety net for many Australian families. It protects against unexpected events such as natural disasters, theft, and accidents, ensuring that your home and belongings can be repaired or replaced if something goes awry. - read more
5 Essential Insurance Policies for Your Home-Based Business
5 Essential Insurance Policies for Your Home-Based Business
If you're running a business from your home, you may think that your homeowner's insurance policy has you covered. Unfortunately, this is not the case. Homeowner's insurance policies are not typically designed to cover business-related losses, leaving you vulnerable to significant financial risks if something goes wrong. - read more
How Often Should You Review and Update Your Household Insurance Policy?
How Often Should You Review and Update Your Household Insurance Policy?
It’s easy to think of household insurance as something you purchase once and forget about. However, this approach can leave you vulnerable to unexpected risks. Your home and its contents change over time, and so do your insurance needs. - read more
Understanding the Basics: What Does Home Insurance Really Cover?
Understanding the Basics: What Does Home Insurance Really Cover?
Home insurance is an essential safeguard for homeowners in Australia, acting as a financial shield against unexpected damages and losses. It offers a sense of security, knowing that your largest asset is protected should the unforeseen occur. With the diverse range of natural perils that Australians face, from bushfires to floods, securing a home insurance policy is not just wise but almost indispensable. - read more
Protecting Your Home: The What, Why, and How of Home Insurance
Protecting Your Home: The What, Why, and How of Home Insurance
As Australians, our homes are often at the heart of our livelihoods and hold significant emotional and financial value. Protecting this important asset is more than just a precaution; it's a necessary step in safeguarding our future. Home insurance acts as a shield against unpredictable events that can have devastating effects on our property and peace of mind. Whether it's from natural disasters or unforeseen accidents, the significance of home insurance cannot be understated. - read more

Knowledgebase
Surrender Value:
The amount of money an insurance policyholder will receive if they voluntarily terminate the policy before it matures.