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How can we help you today?

Whether you’d like to explore Household Insurance Online options, check your eligibility, or learn more about our referral services, we’re here to assist. You can start your enquiry online and connect directly with a licensed professional suited to your needs.

We also value your feedback and suggestions — they help us continually improve the Household Insurance Online experience and ensure our services meet the needs of our users.

For general questions, compliments, or complaints not related to a quote, please use our online contact form so we can direct your enquiry to the appropriate department promptly.

Contact Details

Mailing Address:
PO Box 1183
Palm Beach, Queensland, Australia 4221

Office Location:
43 Larch Street
Tallebudgera, Queensland, Australia 4228

Complaints Handling

If you have a concern or complaint about any aspect of our service, including the way your personal information has been handled, please contact us in the first instance. We will acknowledge your complaint promptly and aim to resolve it within a reasonable timeframe in accordance with our internal complaints procedure.

If you are not satisfied with our response, you may refer your complaint to the Australian Financial Complaints Authority (AFCA) — an independent external dispute resolution scheme approved by ASIC:

For complaints relating specifically to privacy or the handling of personal information, you may also contact the Office of the Australian Information Commissioner (OAIC):

Privacy and Information Handling

Any personal information you provide via this website will be handled in accordance with our Privacy Policy. We collect this information to respond to your enquiry, manage your request, and, where applicable, refer you to a licensed professional. You can request access to or correction of your personal information at any time by contacting us in writing.

Licensing and Regulatory Information

This website is operated by Clark Family Pty Ltd (as Trustee for the Clark Family Trust), located at 43 Larch Street, Tallebudgera QLD 4228, A.C.N. 010 281 008.

Clark Family Pty Ltd is an Authorised Credit Representative of Saccasan Pty Ltd (Australian Credit Licence No. 386297) and an Authorised Representative of Unique Group Broker Services (Australian Financial Services Licence No. 509434).

For more information about licensing and regulatory matters, please visit the ASIC website.

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Insurance News

What QBE and Blue Zebra’s Motor Partnership Means for Operators
What QBE and Blue Zebra’s Motor Partnership Means for Operators
21 Jul 2026: Paige Estritori
QBE and Blue Zebra have extended their motor underwriting partnership, with Blue Zebra confirming a new multi-year agreement after the previous arrangement expired. QBE has been underwriting Blue Zebra’s commercial and private motor products since July last year, following the end of the agency’s earlier arrangement with Youi. - read more
Income Protection Claim Dispute Offers Lessons for Tradies
Income Protection Claim Dispute Offers Lessons for Tradies
21 Jul 2026: Paige Estritori
A new Australian Financial Complaints Authority decision has put income protection claims under the spotlight, with useful lessons for tradies who rely on their own capacity to work. The dispute involved a delivery driver who had received weekly income protection benefits after a serious arm-related medical condition prevented him from working. The insurer later tried to recover more than $31,000 in paid benefits, arguing it had information suggesting he could have returned to work earlier. - read more
New CHU Green Grants Signal a Shift for Strata Risk
New CHU Green Grants Signal a Shift for Strata Risk
21 Jul 2026: Paige Estritori
CHU Underwriting Agencies has launched its inaugural Green Grant Program, distributing $50,000 across seven strata communities on 16 July 2026. The initiative is modest in scale, with grants capped at $10,000 per successful application, but it points to a larger change in the way strata insurance risk is being discussed. Instead of focusing only on premium increases after extreme weather or building losses, insurers are increasingly looking at practical ways to reduce risk before claims occur. - read more
New Marsh Strata Lead Points to a More Complex Insurance Market
New Marsh Strata Lead Points to a More Complex Insurance Market
21 Jul 2026: Paige Estritori
Marsh Risk has appointed Justin Gillingham as its new head of strata, in a move that reflects how quickly the Australian strata insurance market is becoming more specialised. Announced on 20 July 2026, the appointment brings a senior insurance and risk professional into a role focused on buildings, owners corporations and communities dealing with increasingly complicated cover, compliance and claims issues. - read more
What Victoria’s Bushfire Loss Estimate Means for Tradies
What Victoria’s Bushfire Loss Estimate Means for Tradies
21 Jul 2026: Paige Estritori
A new industry estimate has put the insured cost of Victoria’s January bushfires at $860 million, sharpening the focus on how quickly natural disaster losses can affect businesses that rely on vehicles, tools, workshops, stock and regional worksites. For tradies, the important detail is not just the size of the loss, but where it landed: commercial property reportedly accounted for the largest share, ahead of personal property and motor losses. - read more
Household Insurance Articles

Essential Tips to Find the Right Home and Contents Insurance for Your Family
Essential Tips to Find the Right Home and Contents Insurance for Your Family
In the face of unpredictable climate patterns and wild weather, safeguarding your home becomes a top priority, especially in a country like Australia. Choosing the right home and contents insurance is essential in providing a financial safety net against the forces of nature. With this in mind, the importance of insurance cannot be overstated, acting as a crucial buffer to protect your property and belongings. - read more
What to Look for When Choosing a Home and Contents Insurance Policy
What to Look for When Choosing a Home and Contents Insurance Policy
Home and Contents Insurance is a type of insurance policy that covers any damage or loss that may occur to your property, as well as the contents within it. This can include damages caused by fire, flood, theft and other unforeseen circumstances. In Australia, Home and Contents Insurance is of utmost importance due to the increasing rates of natural disasters such as bushfires and floods. - read more
How Often Should You Review and Update Your Household Insurance Policy?
How Often Should You Review and Update Your Household Insurance Policy?
It’s easy to think of household insurance as something you purchase once and forget about. However, this approach can leave you vulnerable to unexpected risks. Your home and its contents change over time, and so do your insurance needs. - read more
How to File a Home Insurance Claim in Australia - A Step by Step Guide
How to File a Home Insurance Claim in Australia - A Step by Step Guide
Experiencing damage or loss to your home can be a stressful and overwhelming experience. However, having home insurance provides a safety net for homeowners who need to file a claim. - read more
10 Common Household Insurance Policies: What Aussie Families Need to Know
10 Common Household Insurance Policies: What Aussie Families Need to Know
Household insurance is an essential aspect of financial planning for Australian families. It provides peace of mind and financial protection in case of unexpected events such as natural disasters, theft, or accidents. Given the unpredictable nature of life, having the right insurance policy can safeguard your home and its contents, ensuring that you are not left in a financial bind when disaster strikes. - read more

Knowledgebase
Policyholder:
The individual or entity who owns the insurance policy.