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Contact Details
Mailing Address: PO Box 1183 Palm Beach, Queensland, Australia 4221
Office Location: 43 Larch Street Tallebudgera, Queensland, Australia 4228
Complaints Handling
If you have a concern or complaint about any aspect of our service, including the way your personal information has been handled, please contact us in the first instance. We will acknowledge your complaint promptly and aim to resolve it within a reasonable timeframe in accordance with our internal complaints procedure.
If you are not satisfied with our response, you may refer your complaint to the Australian Financial Complaints Authority (AFCA) — an independent external dispute resolution scheme approved by ASIC:
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Licensing and Regulatory Information
This website is operated by Clark Family Pty Ltd (as Trustee for the Clark Family Trust), located at 43 Larch Street, Tallebudgera QLD 4228, A.C.N. 010 281 008.
Clark Family Pty Ltd is an Authorised Credit Representative of Saccasan Pty Ltd (Australian Credit Licence No. 386297) and an Authorised Representative of Unique Group Broker Services (Australian Financial Services Licence No. 509434).
For more information about licensing and regulatory matters, please visit the ASIC website.
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Recent Australian insurance and small business risk commentary has again highlighted lithium-ion battery fires as a practical hazard for workplaces that rely on rechargeable equipment. For beauty salons, skin clinics, nail studios and mobile beauticians, the issue is not limited to obvious items such as laptops or phones. Many everyday tools, including cordless clippers, LED devices, payment terminals, tablets, portable speakers, torches and cleaning equipment, may depend on rechargeable batteries. - read more
Recent insurance industry commentary has again highlighted the affordability challenge facing Australian policyholders, with premium pressure linked to natural hazard exposure, higher repair costs, reinsurance conditions, claims inflation and state-based charges. While much of the public debate focuses on households, the same forces can flow through to small trade businesses that rely on public liability, tools, vehicles, workshop contents and income-related cover to keep operating. - read more
The latest industry attention on Australia’s Cyclone Reinsurance Pool is a useful reminder that affordability reform is only one part of the strata insurance equation. The pool was designed to reduce the cost pressure created by cyclone risk, particularly across northern Australia, where residential strata schemes can face difficult renewal conditions because of wind, rain, storm surge and ageing building infrastructure. - read more
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Recent industry reporting has put renewed attention on how artificial intelligence and automated decision-making are being used across insurance. For life insurance customers, the issue is not whether technology is good or bad. It is whether faster systems are being used in ways that remain fair, explainable and properly supervised. - read more
Financial planning is a crucial aspect of personal finance, enabling individuals to manage their money effectively and achieve their financial goals. For homeowners, financial planning takes on even greater significance. It involves not just handling your income and expenses, but also protecting valuable assets like your home and possessions. - read more
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One of the best ways to lower your home and contents insurance premiums is to shop around for the best deal. Insurance companies often have varying rates, discounts, and offers that could save you a significant amount of money. Start by researching different insurance providers and their policy offerings. Make sure to compare not only pricing but also features, coverages and deductible amounts. - read more
As Australians, our homes are often at the heart of our livelihoods and hold significant emotional and financial value. Protecting this important asset is more than just a precaution; it's a necessary step in safeguarding our future. Home insurance acts as a shield against unpredictable events that can have devastating effects on our property and peace of mind. Whether it's from natural disasters or unforeseen accidents, the significance of home insurance cannot be understated. - read more
Natural hazard cover can vary significantly between Australian home and contents insurance policies. This guide explains how insurers commonly treat flood, storm, bushfire, cyclone, storm surge, actions of the sea and related events so you can read policy wording with more confidence. - read more
Knowledgebase
Replacement Cost: The amount it would cost to replace or rebuild an insured asset with one of similar kind and quality, without depreciation.
