This is the privacy policy statement for Household Insurance Online and Clark Family Pty Ltd in relation to this website.
We have created this privacy policy statement in order to demonstrate our firm commitment to privacy. The following discusses our information gathering and dissemination practices for this website.
Information We Collect and How It's Used
To process your financial services referral request, Household Insurance Online requires your name, phone number, Email address, and any other information pertinent to the type of service you are requesting.
This information is used by the third party product and service providers in our network to provide accurate responses to your enquiries. Household Insurance Online provides this information to them on your behalf in order for them to provide a product or service to you. (Unless otherwise notified by us, these companies do not have any right to use the personally identifiable information we provide to them beyond what is necessary to assist us)
Personal information, including contact information, will never be released to any other party at any time.
Please Note: This website contains links to other websites. Clark Family Pty Ltd is not responsible for the privacy practices or the content of those websites.
Cookies
Household Insurance Online uses cookies to record session information and user-specific information on what web pages visitors access or visit in order to track the visitor's progress through our web site, analyze system performance, and ensure that visitors are not repeatedly sent the same promotional material.
Third-Party Advertising
We use third-party advertising companies to serve our ads on our website. These third-party advertising companies employ cookies and 1x1 pixel .gifs or web beacons to measure and improve the effectiveness of ads for their clients. To do so, these companies may use anonymous information about your visits to our website and other websites. This information can include: date/time of banner ad shown, the banner ad that was shown, their cookie, the IP address. This information can also be used for online preference marketing purposes.
Access to Personal Information
You may access your personal information, subject to a number of exceptions permitted by law. We reserve the right to determine the manner in which the information is accessed. If we deny you access we will provide you with written reasons and, depending on the circumstances of the denial, we may provide sufficient access to information through mutually agreeable intermediaries to meet the needs of you and us. If you request access to your personal information, you may be charged a reasonable fee or costs incurred such as photocopying, administration and postage.
If you would like access to your personal information please contact us. To ensure security and protection of your information, we may ask that your request be in writing.
Changes to Our Privacy Policy
To ensure that our privacy policy reflects market expectations and needs we will constantly review it and update it from time to time as the need arises.
Queries or Problems
If you have any queries or problems whatsoever in relation to our privacy policy or the handling of your personal information, please contact us
Further information about privacy issues and the protection of your personal information is obtainable from the Australian Federal Privacy Commissioner on: 1300 363 992.
What if you have a complaint?
If you consider that any action of ours breaches this Privacy Policy or the National Privacy Principles or otherwise does not respect your privacy, you can make a complaint. This will be acted upon promptly. To make a complaint, please contact Household Insurance Online in the first instance. If you are not satisfied with our response to your complaint, you can telephone the Australian Federal Privacy Commissioner`s hotline on: 1300 363 992.
If you have any question about this privacy statement, the practices of our website, or your dealings with our website, you can contact us.
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A recent decision by the Australian Financial Complaints Authority (AFCA) has ruled against a homeowner seeking an $18,000 refund from Allianz. The homeowner claimed that the insurer failed to adequately inform her about substantial increases in her optional flood cover premiums. Initially, her monthly payments surged from $369 to $1277 in August 2022, a change she only noticed in March of the following year through her bank statements. - read more
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The federal government's initiative to accelerate housing development by relaxing certain building regulations has raised alarm within the insurance sector. Housing Minister Clare O’Neil announced changes on social media, indicating a strategic pause on parts of the National Construction Code to expedite building approvals and encourage the construction of much-needed homes across Australia. This move comes in response to challenges in the approval process, which often delays construction. - read more
RACQ Insurance has been instructed to bolster a payout to a customer following a ruling by the Australian Financial Complaints Authority (AFCA). The dispute arose after the insurer's handling of a house fire claim lodged by a woman in October 2023 was found lacking. The fire, initiated by scented candles, resulted in significant fire and smoke damage to her home. - read more
Knowledgebase
Insurance Deductible: That part of an insurance claim that must be paid by an insured person before the the balance is paid by the insurer.
