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    Insurance News

    Income Protection Complaints Remain a Key Life Insurance Pressure Point
    Income Protection Complaints Remain a Key Life Insurance Pressure Point
    28 Oct 2026: Paige Estritori
    The Australian Financial Complaints Authority’s latest annual review has put income protection insurance back in focus, with the product again attracting the highest number of life insurance complaints in 2025-26. The figures are a useful reminder that the real value of cover is tested not at purchase, but when illness or injury interrupts a person’s capacity to earn. - read more
    Farm Flood Dispute Shows the Cost of Delayed Claims Handling
    Farm Flood Dispute Shows the Cost of Delayed Claims Handling
    28 Oct 2026: Paige Estritori
    A recent Australian Financial Complaints Authority determination involving a flooded farmhouse has put claims handling back under the microscope for rural policyholders, after the insurer was ordered to pay almost $432,000 across building repairs, additional temporary accommodation, professional costs and compensation for non-financial loss. The decision, dated 27 August 2026 and reported by Insurance News on 15 October 2026, is a useful reminder that the practical aftermath of a farm flood can extend well beyond the first clean-up. - read more
    Truck Claim Dispute Shows Disclosure Evidence Matters
    Truck Claim Dispute Shows Disclosure Evidence Matters
    24 Oct 2026: Paige Estritori
    A recent Australian Financial Complaints Authority decision involving a vandalised Hino truck is a useful reminder that disclosure disputes in commercial motor insurance turn on evidence, not assumptions. Reported by insuranceNEWS.com.au on 15 October 2026, the matter ended with Suncorp being ordered to reinstate the policy and reassess the claim after AFCA found the insurer had not proved that undisclosed driving history would have justified refusing the risk. - read more
    Why rising builder failures matter for contract works cover
    Why rising builder failures matter for contract works cover
    17 Sep 2026: Paige Estritori
    Australia's construction sector remains under pressure, with recent insolvency figures continuing to show building and construction as one of the most exposed parts of the economy. Higher material costs, tight margins, labour shortages, delayed payments and fixed-price contract stress have all contributed to a tougher operating environment for builders, subcontractors and project owners. - read more
    How Softer Truck Sales Can Affect Insurance Decisions
    How Softer Truck Sales Can Affect Insurance Decisions
    17 Sep 2026: Paige Estritori
    Recent transport industry sales updates point to a more selective new-truck market, with operators weighing replacement timing against finance costs, emissions planning, availability and contract confidence. For truck businesses, that matters well beyond the showroom. A change in buying momentum can flow through to vehicle values, repair economics, insurer appetite and the way fleets should set insurance sums before renewal. - read more
    Household Insurance Articles

    Top 10 Questions to Ask Before Buying Home Insurance in Australia
    Top 10 Questions to Ask Before Buying Home Insurance in Australia
    For many Australians, owning a home is a significant life achievement and a substantial financial investment. Protecting this asset is crucial, which is where home insurance becomes indispensable. As we navigate the complexities of life and confront the unpredictable forces of nature, the right home insurance acts as a financial shield against potential losses. Whether it's a natural disaster, accidental damage, or theft, having a robust insurance policy ensures that your home and peace of mind remain intact. - read more
    The Essential Guide to Comprehensive Household Coverage in Australia
    The Essential Guide to Comprehensive Household Coverage in Australia
    Comprehensive household coverage, often referred to as home insurance, is a policy designed to protect your home and its contents against a wide array of risks. This type of coverage typically includes protection against natural disasters, theft, vandalism, and various unforeseen events. In simple terms, it's the safety net that ensures peace of mind should the unexpected happen to your property or possessions. - read more
    How Home Insurance Treats Flood, Storm, Bushfire and Other Natural Hazards
    How Home Insurance Treats Flood, Storm, Bushfire and Other Natural Hazards
    Natural hazard cover can vary significantly between Australian home and contents insurance policies. This guide explains how insurers commonly treat flood, storm, bushfire, cyclone, storm surge, actions of the sea and related events so you can read policy wording with more confidence. - read more
    Common Home and Contents Insurance Exclusions in Australia
    Common Home and Contents Insurance Exclusions in Australia
    Home and contents insurance can provide valuable protection, but every policy has exclusions, limits and conditions. This guide explains common exclusions in Australian policies and what to check before buying, renewing or claiming. - read more
    What to Do if You Disagree With a Home Insurance Claim Decision
    What to Do if You Disagree With a Home Insurance Claim Decision
    If you disagree with a home insurance claim decision or settlement offer, you can ask for written reasons, gather evidence, use your insurer's internal dispute resolution process and, if needed, consider escalating the complaint to AFCA. - read more

    Knowledgebase
    Replacement Cost:
    The amount it would cost to replace or rebuild an insured asset with one of similar kind and quality, without depreciation.