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Seafood Business Wins Insurance Dispute Over Storm-Induced Power Outage

Understanding the Implications of AFCA's Decision for Business Interruption Claims

Seafood Business Wins Insurance Dispute Over Storm-Induced Power Outage?w=400

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A recent ruling by the Australian Financial Complaints Authority (AFCA) has significant implications for businesses seeking insurance compensation for losses due to power outages caused by natural disasters.
In this case, a seafood distribution company experienced substantial stock losses when a storm-induced power outage left its refrigeration systems inoperable for a week.
The insurer initially denied the claim, citing a flood exclusion clause.

The power outage occurred on March 1, 2022, when the energy supplier preemptively shut off electricity due to safety concerns amid severe storms and flooding. Power was restored on March 8, after emergency services deemed it safe. The insurer argued that the flood was the primary cause of the power outage and, consequently, the stock loss, thereby invoking the flood exclusion clause.

However, AFCA determined that the proximate cause of the stock loss was the energy supplier's decision to cut power, not the flood itself. The ruling emphasized that the flood did not directly cause the stock loss; rather, it was the power outage initiated by the supplier's safety measures. As a result, AFCA ordered the insurer to compensate the seafood business for $119,824 in stock losses and $17,884 for business interruption, along with claim preparation costs and applicable interest.

This decision underscores the importance of understanding the specific terms and conditions of business insurance policies, particularly regarding exclusions and the definitions of proximate causes. For restaurant and café owners, this ruling highlights the necessity of ensuring comprehensive coverage that addresses potential business interruptions resulting from power outages, especially those stemming from natural disasters.

To safeguard against similar scenarios, business owners should:

  • Review their insurance policies to understand coverage limitations and exclusions related to power outages and natural disasters.
  • Consider adding specific endorsements or riders that cover stock deterioration due to power failures.
  • Maintain open communication with insurance providers to clarify coverage details and ensure policies align with their business needs.

By proactively addressing these aspects, restaurant and café owners can better protect their businesses from unforeseen events and ensure financial stability in the face of challenges.

Published:Thursday, 15th Jan 2026
Source: Paige Estritori

Please Note: If this information affects you, seek advice from a licensed professional.

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Insurance Deductible:
the amount that an insured is required to contribute toward an insurance claim as stipulated in an insurance policy. Otherwise known as the "policy excess".